ANALOG CALL CENTER SOLUTION

VOICETEL Call Center

The VOICETEL Call Center program is modern communications technology developed and used to increase service provision capacity in the terms of communications for call centers by joining the function of managing incoming calls or Automatic Call Distributions (ACDs) capable of managing incoming customer calls effectively, swiftly and accurately, so agents can provide services for customers fully and equally.

Service Provision Features with Modern Technology

• Manages Inbound Call Services with Analog-Call Centers and IP-Call Centers using ACDs technology for managing inbound calls, queue management and First In First Out Skill Base Routing to answer all calls from customers accurately without missing any calls.
• Supports Outbound Call Service Management with integrations between effective IP-Call Center technologies, modern IP Soft Phone programs, and perfect CRM Solutions systems to increase the capacity of telephone contact services for effective direction at target groups in various forms in all types of businesses, periods of time and target groups.
• Increases professional communication channels by developing full-circuit Contact Centers capable of providing easy access to the desired data of customers or contacts in order to become a communications center for various services such as product information services, helpdesk support, services in receiving purchase orders or complaints/grievances. Recommendations/comments are received by Computer Telephony Integration (CTI) technologies capable of extending service provision times constant service provision (24 hours) (supports service provision in many languages with unlimited menu levels.
• Increases the service provision capacity of agents from assessing results by Call Center Report Summary for evaluating the efficiency of calls to use services and the performance of Web Base Agents offering convenient use and easy comprehension. Results can be used as guidelines for future developments, modifications and corrections of problems.
• Supports connections with databases to screen pop-ups to enable agents to access data and provide services for customers on time.