Computer Telephony (CTI)

Fully integrates data provision service properties via automatic telephone and fax systems with Audiotext, Voice Mail, Fax On Demand, Fax Receipt, Fax Broadcast, IVR, IFR and Unified Messaging applications which enable your business to provide 24-hour services with no holidays with a highly stable system.  Supports linkages to analog, digital (E-1) and Voice Over IP (IP-IVR) telephone lines with the additional ability of working with every model and brand of PSTN and PABX booths on the market.

IP-PBX

Evolve your communications with 3CX Phone System for Windows - an IP Phone System that completely replaces your proprietary PBX, supports standard SIP soft/hard phones, VoIP services and traditional PSTN phone lines. 3CX Phone System is far less expensive than a traditional PBX and can reduce call costs substantially by using a VoIP service provider. Its web-based administration makes phone system management easy. 3CX Phone System eliminates the phone wiring network and allows users to easily work remotely.

IP Call Center

Our IP-call center system employs IP-PBX telephone technology developed specifically for Microsoft Windows and placed on a standard SIP platform which makes management easy.  The system also comes with the most complete IP Call Center Module function developed for call center management of both inbound & outbound call centers with skill-based or longest idle routing ACD functions for advanced management of the work of supervisors which makes it suitable for businesses needing increased capacity and upgraded management efficiency in terms of communication and the provision of customer services with turnkey solutions.

Call Center Solution

Our call center system employs efficient ACD technology to help manage inbound calls correctly and accurately, while supporting PSTN operations with voice over IP which offers unlimited expansion of the number of agents and supports working together with IVR, screen pop-up and CRM applications with analog PABX that is suitable for businesses requiring inbound call centers (receiving) such as order tracking (receiving orders), information contact centers (providing news and information, customer services (customer relations) and event registration (receiving registrations, application and reservations of various privileges), etc.

Voice Logging System

Our voice logging system employs the highly efficient technology of digital signal processing which can be used with a web-based user interface and local monitoring via LAN systems 24 hours a day.  The system can operate multiple lines and every line works efficiently on the same system.  Users rights and query options can be set at multiple levels in order to handle operations on a Window PC/Server and analog telephone lines.  The recorded voices are clear and the program has an attractive, easy-to-use interface that is suitable for businesses requiring monitoring and improvement in the service provision of employees for both inbound and outbound lines.

IVR & Call Center Rental System

Our IVR and call center rental system is for small businesses requiring call center systems or hotlines to provide various data services for customers by telephone and fax 24 hours a day.  There are, however, limitations in terms of area, service provision times, budget and personnel, etc.  Our team of professionals will care for the system from the call flow and script design/voice record and sound mix to back-up data for you during all times the service is in use.