ABOUT US
Voicetel Company Limited We are experts in the development, design and installation of call center systems including the function of automatic call distribution (ACD) and computer telephony integration (CTI) capable of supporting audio/fax on demand services and voicemail, including interactive voice or fax response (IVR/IFR) capacity which makes contact, communication and service provision effective for customers.
The company is also a distributor for hardware equipment for the installation of IP Telephony, CTI (audiotext, IVR, fax function & voicemail) systems, call centers, IP call centers (inbound & outbound ), CRM applications and voice logging systems the company has already selected for good quality and high effectiveness for long-term use with industrial computers (IPC) with durability to handle 24 hr usage, computer workstations with famous brand names widely accepted for both quality and post sales service provision, both digital and analog PABX/IP-PBX telephone booth systems installed and cared for by expert specialists and a voice and fax processing board with excellent quality that is accepted worldwide.
The company also has policy providing customer services with turnkey solutions by giving importance to customer care and increasing help desk services for reporting problems, so customers receive services that are convenient, speedy, cost-saving and ability to utilize the system they have invested in with the company’s wide range of services, such as:
- Provision of consultation services associated with the preparation and design of system operations menus.
- Remote Administration to Monitor and Repair Problem
- On Site Services to Monitor and Repair Problems
- Post Warranty System Maintenance Service
- Call Flow & Menu Change/Repair
- Voice Record & Sound Mix
- User / Admin Training
